From the first click to the last, making sure every website visit is memorable is Job #1.
Backed by strategy, design and good old-fashioned know-how, I develop and manage sites that are user-friendly and user-focused. The result? Compelling customer experiences that keep ‘em coming back for more.
Explore my website portfolio.
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Architected and owned organization-wide content and digital strategy for award-winning MarketingPower.com attracting more than 200,000 monthly visits and 570,000 page views
- Directed strategic redesign of website including content mapping, development of user personas, identification of business requirements and creation of project scope document
- Conducted website usability and content needs assessment research to inform website redesign and enhancements
- Developed annual roadmap and website strategic plan including creation of organization-wide content calendar
- Managed network of 30+ content authors, producers, editors and designers and conducted ongoing training
- Created SEO Best Practices Manual and conducted content authoring training
- Managed website measurement program including executive-level reporting and implementation of enhanced analytics initiatives
Developed and successfully pitched strategic business plan for development of branded online community exclusively for marketing professionals. Planned, launched, and managed $1M community platform, AMAConnect, including development of business requirements, competitive bid analysis and management of platform provider.
- Expanded community user base to more than 9,000 users and 40+ groups each with its own blogs, discussion forums, ask/answer boards, media galleries and wikis
- Developed organization-wide community guidelines, content creation and customer engagement best practices and departmental training
- Increased customer-generated content by 20%
Directed major redesign of four star-rated IREM.org, the official website of the Institute of Real Estate Management, the largest affiliate of the National Association of REALTORS, including development of Strategic Plan and RFP; negotiation of hosting agreements, direction of task forces and management of budget and site maintenance.
- Increased unique user visits by 60% with two site redesigns
- Established, implemented and monitored adherence to Web site policies and procedures
- Developed annual content plan including site enhancements, content calendars and communication tools
- Initiated and managed website advertising program
- Managed message boards including content updates and community engagement
- Wrote features, news, event coverage and other content for posting on Web site